If you
can't get any audio at all, check the following:
1. Does your
system meet the minimum requirements for audio streaming? Check
here.
Some computers simply don't have the horsepower to receive audio
streams, and need to be replaced with newer systems.
Some Web TV systems are not capable of receiving audio streams.
2. Do you
have a Windows Media Player, or Real Audio Player properly installed?
Go
to either Microsoft
or Real
Audio's Web Site, download the player, then follow the installation
instructions provided. The free version of Real Audio's player,
is all you need. If you need help with installation of Microsoft
Windows Media Player, go to Microsoft's
installation help page. For help with installation of Real
Audio's Real Player, go to Real
Audio's help Page.
3. If you
already have a player installed, is it the latest version? Windows
users can identify the version of the player they are currently
using by "right clicking" their mouse when it is over
the player, and looking at the properties box. Write down the
exact version number in the box, and compare it to our supported
version.
4. If you
are using Microsoft Internet Explorer, do you have the security
setting at "Medium" or lower?Audio streams do not work
on systems set to high security. If you need to change your security
settings, restart your computer completely before trying again.
5. If you
are listening in your office, is there a firewall, proxy server,
or other security system in place that blocks audio streams? You
and your network administrator may want to read about firewalls,
proxy servers, and how to receive audio streams through them.
Go to Microsoft's general help page, or Real Audio's help Page,
and look for the firewall and proxy server information.
6. Try this
on your modem:
a. Set the COM port to its highest speed.
b. Set the incoming buffer to maximum.
7. Remember
that any changes you make may not take effect until you restart
your computer.
If the
audio starts and stops, is muffled or at the wrong speed, check
the following:
1. When audio
starts and stops unexpectedly or in mid show it is called "buffering."
Buffering can occur for many different reasons, some of which
can be fixed. If your player is starting and stopping, or losing
the signal altogether, you can try adjusting a couple of settings
on your player, as follows:
Microsoft
Windows Media Player: Check to be sure your modem is set to
operate at the highest possible speed. Then adjust the player's
buffer time. Pull down the "View" menu, select "Options",
and select the "Advanced" tab. Highlight the item labeled
"Windows Media" and click "Change" and set
the Windows Media buffer to 30 seconds. Then exit and restart
the player. Please note that this sequence may be slightly different,
depending on what version of Windows Media Player you have installed,
but you are looking for the option to change the buffer length.
Real Player
Basic: Start RealPlayer: Click View and choose Preferences.
Click the Performance tab. Move the Playback performance slider
to the right. Click OK to save your changes. Please note that
the higher you set the performance, the more system resources
will be used by Real Player. Finding a setting that balances performance
against system resource use is a matter of trial and error. Finally,
click View and choose Preferences. Click the Connection tab.There
is a button at the bottom that says "Network Time Out Settings."
Click it, and reset the connection time out to 30 seconds.
2. Still not
working? You have done all you can, and the problem may be caused
by network congestion. The Internet is not a direct pipeline from
our computers to yours. The audio stream you are attempting to
receive passes through many server computers on the way. If there
is too much traffic at any of these computers, or any of them
aren't working, traffic jams are created and the signal may be
difficult or impossible to receive for a time. If you are having
a hard time getting a show you want to hear, we're truly sorry.
Be assured we are working behind the scenes to fix the problem
you are having as quickly as possible.
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